Frequently Asked Questions

These FAQ are designed to help you have a better understanding of www.supercollect.be, our activities, how we operate and general information on handling, packing & shipping.

01. What's for sale?

We offer limited editions art prints: letterpress prints, screenprints, risograph prints, Giclée prints, ...

02. Where do you ship?

We ship our products almost everywhere. Customs and duty shipments outside of the EU (European Union) may be subject to import duty/tax or customs clearance charges, which may be applied once a shipment reaches the country. We have no control over additional customs charges and as such; these charges are to be paid by the purchaser. 

03. What are the payment options?

We accept payments by PayPal. With Paypal you can safely and easy pay online. Even if you don’t have a Paypal account, you will be able to pay with credit card. All data will be safely secured on your Paypal account, and your payment is free of charge. All our prices include VAT (if applicable), handling packing & shipping. www.supercollect.be does not keep or register data concerning your payment details.

04. What about my privacy?

We respect your privacy. All information we collect is primarily used to process your order. This information is used only for the purposes of processing and shipping your order, and will under no circumstance be sold, disclosed or distributed to any third party. 

05. What about packing and shipping?

Prints are shipped in firm cardboard tubes. Bpost takes care of shipping and delivery. The buyer is responsible for any customs charges that may be applied to the package. We ship our prints every Thursday.

06. What is your return policy?

If for any reason you are not fully satisfied with your order, you can return the print(s) within 7 working days after receiving the product for a refund or exchange, if applicable. Please note!: Products must be returned in the original packaging and must not been damaged.